Quality Management Principles, Practices, Tools and Techniques

We cover quality management tools and concepts in theory and practice. With our hands-on exercises participants will learn how to apply powerful concepts

• The Pareto Principle / chart
• The Fishbone Diagram
• The Block Flow Diagram (Flow Chart)
• The Histogram
• The Correlation Chart
• The Run Chart
• The Control Chart
• Set of Check Lists for Management processes
• Set of powerful "2 by 2's"
• The Time Management Matrix

During our two day program we cover a set of business process management principles and practices

• The case for business process improvement
• Understanding how business processes cut through the organization (cross functional business processes)
• Functional / hierarchical versus matrix organization
• Understanding processes and how to improve processes and results
• The 7 ways of quality improvement
• Benchmarking and process improvement

Problem Solving Methodology